Track Orders

Order Process Time

We process and ship orders on business days only (Monday through Friday), excluding major holidays. Any orders placed by 3pm EST will be processed and shipped the following day. Orders placed after 3pm EST will be shipped two business days from the date of order. Once orders are submitted they cannot be modified.


Order Confirmation and Tracking Packages

After your order is placed, we will send a confirmation email with a reference number to track your package and its expected date of delivery.


Shipment Tracking

You can track the status of your order by clicking here.

Enter the 12-digit Reference Code (it begins with CH + 10-digit number) received in the order confirmation email, as the shipment reference.
Chantecaille is a makeup, skincare, fragrance company, combining pure botanicals, flowers, essential oils and vitamins with technological excellence. Chantecaille makeup includes: eye shadow, blush, lipstick, lip gloss, foundation, bronzer, all with SPF 8-15 sun protection. Chantecaille skincare includes: anti-stress and anti-aging facial cream, makeup remover, facial mask, moisturizer, hydrating cream, hydrating gel serum, purifying and healing sprays, facial and eye cleanser, foaming cleanser. Chantecaille fragrance includes: parfum, eau de parfum, body cream, bath and shower gel, scented candles.
All Chantecaille products are fragrance-free. No animal testing. No animal derivatives. No lanolin or mineral derivatives.

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