Shipping

COVID safety protocols are in place that protect our order fulfillment team that may slow down shipment time—we thank you for your understanding and patience.

US Shipping and Handling Information

Chantecaille.com offers FREE FedEx Home Delivery Shipping on Ground orders. Orders are processed within 1-3 business days, depending on product availability. FedEx 2nd Day Air delivery is also available and orders with this expedited shipping will also be processed within 1 business day*.

*Please note: orders ship only on business days, even if you have paid for express shipping and must be placed by Noon EST on the business day prior.

Signature on Arrival: For order values of $400+ may require signature on arrival of your package.

Shipping Costs

FedEx Home Delivery         FedEx 2nd Day Air
          FREE*                                 $11.95*

*Rate cost varies depending on location. Rates do not apply for Shipments to Alaska and Hawaii.

Shipments to Alaska and Hawaii will only be sent through 2nd Day Shipping for $42 and $60 respectively.

Canadian Shipping and Handling Information

Please note Chantecaille.com does not accept returns/exchanges for cross border Canadian orders, please call or email Chantecaille Customer Service at 877.673.7080 or CustomerService@chantecaille.com if you have an issue with your order.

Chantecaille.com offers FREE FedEx International Ground Delivery Shipping and duties on order $240 CAD or more.

Orders are processed within 1-5 business days, depending on product availability.

**Please note — orders ship only on business days. Please also allow for additional customs processing time.

Shipping Destination 

We currently ship to the United States and Canada.

Please note Chantecaille.com does not accept returns for cross border Canadian orders.

We are unable to ship to international destinations, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, hotel addresses, and PO/APO/FPO addresses.

Maximum Purchase

You may purchase up to five units of each item.

US Sales Tax

We are required by law to apply sales tax to orders (including shipping & handling) for the following states: AZ, AR, CA, CT, CO, FL, GA, HI, IL, IN, MA, MI, MO, NC, NJ, NV, NY, OH, OR, PA, SC, TX, VA, and WA.

Canadian Sales Tax

We are required by law to apply sales tax to orders for the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Quebec, Prince Edward Island, and Saskatchewan.

Accuracy of Information
We attempt to be as accurate as possible when describing our products but we do not warrant that descriptions, colors, or any other content are accurate, complete, reliable, current, or error-free. Color swatches are for representation only. For exact colors, please visit the Chantecaille counter nearest you.

Links
Chantecaille is not responsible for third party websites that link to or from the sites. Chantecaille disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such site. Chantecaille and its affiliates shall not be held liable or responsible for the content of any sites that link to or from the sites.

 

Ask an Expert
x