US Shipping and Handling Information
Chantecaille.com offers FREE FedEx Shipping on orders of $50+. Orders are processed within 1-3 business days. Once FedEx has retrieved packages from our warehouse, delivery will generally occur within 5-7 business days.
FedEx 2nd Day Air delivery is available for an additional charge and orders with this shipping method will be processed within 1 business day*. Once your order is picked up from our warehouse, packages with expedited delivery should arrive within 2 business days (business days do not include weekends or holidays). Please note that if you place an order on Friday, it likely will not ship out until Monday.
It is possible for any shipment to be subject to delays while in transit.
Delivery to a PO Box will cause a delay in delivery – delivery to these addresses are sent via FedEx Smartpost which is currently taking 14-21 days.
Please make sure to provide accurate shipping address information to prevent any delays or mis-delivery issues. We are not responsible should you enter any incorrect or inaccurate destination data in your order. We are sorry, but we are not responsible for orders or items lost in transit, damaged or for shipping delays by the carrier.
The option to add a signature on delivery is available at checkout for any order. We do not add this automatically and is solely at the discretion of the customer.
FedEx Home Delivery FedEx 2nd Day Air
*Rate cost varies depending on location. Rates do not apply for Shipments to Alaska and Hawaii.
Shipments to Alaska and Hawaii will only be sent through 2nd Day Shipping for $42 and $60 respectively.
Canadian Shipping and Handling Information
Please note Chantecaille.com does not accept returns/exchanges for cross border Canadian orders. If you have an issue with your order, please contact us at Customer.Service@Chantecaille.com.
Chantecaille.com offers FREE FedEx International Ground Delivery Shipping and duties on orders $240 CAD or more.
Orders are processed within 1-3 business days, depending on product availability.
We currently ship to the United States and Canada.
We are unable to ship to international destinations, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, hotel addresses, and APO/FPO addresses.
Chantecaille.com is not responsible for any issue with an order sent to a freight forwarding company / 3rd party shipper. This includes damage to items, missing items, defects or material difference. Please contact the freight forwarding/3rd party shipper with these concerns.
You may purchase up to five units of each item.
US Sales Tax
We are required by law to apply sales tax to orders (including shipping & handling) for the following states: AZ, AR, CA, CT, CO, FL, GA, HI, IL, IN, MA, MI, MO, NC, NJ, NV, NY, OH, OR, PA, SC, TX, VA, and WA.
Canadian Sales Tax
We are required by law to apply sales tax to orders for the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Quebec, Prince Edward Island, and Saskatchewan.
Accuracy of Information
We attempt to be as accurate as possible when describing our products but we do not warrant that descriptions, colors, or any other content are accurate, complete, reliable, current, or error-free. Color swatches are for representation only. For exact colors, please visit the Chantecaille counter nearest you.
Chantecaille is not responsible for third party websites that link to or from the sites. Chantecaille disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such site. Chantecaille and its affiliates shall not be held liable or responsible for the content of any sites that link to or from the sites.