Customer Care

Return Policy

We hope you love our products as much as we do!  If you would like to return all or part of your purchase made from our website, please email us directly at Web.Returns@Chantecaille.com and include your order number, the exact items you are returning, a reason for the return and whether they have been used or not.  Returns must be received back within 30 days of purchase.  Unused items are eligible for a refund of the purchase price while any gently tested makeup or fragrance products are eligible for a site credit of the purchase price only.  Used, unsealed or refilled skincare items are not eligible for return.  If you are returning a set or bundle, all items must be received back for a refund.  
 
Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with the items to be refunded otherwise your return will not be accepted.  Returns that violate our policy will be returned back to you and you will be responsible for the return shipping cost.  
 
Returns are monitored closely and we reserve the right to refuse any returns where we feel our policy has been violated or that we deem excessive or unusual.  

Any merchandise being returned must be packed in its original shipping box, to ensure your return arrives safely and in the condition it was shipped. If your return arrives in a damaged state, we will not accept it for return and we will ship the package back to you. For this reason we ask you to use our shipper. Please include a copy or the original shipping invoice with your return.

Please inspect all orders immediately upon receipt and do not throw away any packaging materials.  We ask for any product concerns to be brought to our attention within 5 days of delivery (including a damaged/broken product, batch code concern, faulty or defective packaging, etc).  Please email Customer.Service@Chantecaille.com or Live Chat with us to report such concerns within the 5 day timeframe.

Only items purchased on Chantecaille.com will be accepted for return. We cannot accept any merchandise purchased from a retailer.

Once placed, orders cannot be adjusted or cancelled.  This includes adding or subtracting an item and changing shades.  To obtain a refund of an order that's been placed, please await delivery of the order and return it back to us for a refund within 30 days.

Chantecaille reserves the right to modify or cancel any orders at our discretion.

Only the purchase price of the returned item(s) will be refunded.

eGift Cards cannot be returned or refunded after it is received.

Once we receive your returned item(s), please allow up to 7-10 business days to process your refund and send email confirmation. If there is any missing information such as an incomplete packing slip, etc this may create additional processing time. Due to the impact of COVID-19, it may take longer than usual to process your return.

Unfortunately, we are only able to issue a refund to the original point of purchase for the order or as a site credit. Please reach out to your bank for more information on how to reroute returned funds to the correct account.

 

Canadian Shipping and Handling Information
Please note Chantecaille.com does not accept returns/exchanges for cross border Canadian orders, please call or email Chantecaille Customer Service at 877.673.7080 or Customer.Service@Chantecaille.com if you have an issue with your order.